MAKE A PAYMENT
Kollin began working for the City in November 2023 as the Customer Service Clerk. He was promoted to Utility Billing Clerk after only 9 months. The UB Clerk must learn to navigate not only the billing software, but two separate meter reading software systems as well. The City is moving toward gradually phasing out the older meter reading system, and replacing it with a more modern and more reliable system. It is a lot to handle, and Kollin handles it all very well.

UTILITIES CUSTOMER PORTAL

Our utility billing customer portal allows customers direct access to data relevant to their utility billing account. From the customer portal, you can:
  • view your bill
  • pay your bill
  • view usage history
  • view transactional history
  • request a service order
  • manage your phone number / email for billing-related notifications

HOW TO GET STARTED

Click the link below for a video tutorial: Creating a New Customer Account in the Portal Click the PDF below for step by step instructions FastGovPay-Creating a New Customer Account

MAKING A PAYMENT

Please check your bill for your account number. You will need this number before you can make a payment here. If you do not have your bill, call or email our UB department to get your account number before proceeding. All payments made after Redwater City Hall official close of business will be posted as if received the next business day. See "Payment and Shut-off Policies" for more information. Regular business hours are 8:00 am - 6:30 pm Monday-Thursday, and 8:00 am - 12:00 pm on Fridays.

Automatic Draft

After setting up automatic draft, your payment will be drafted from your bank account automatically on the due date of each month. There is NO FEE for this service, and you may cancel at any time. Click the link to download the form, complete with your banking information, sign it and return it to the UB Clerk along with a voided check, if available. Forms received by the UB Clerk before the 25th of the month will be effective for the bill that goes out on the first of the following month. Forms received after the 25th will be effective on the following month's bill.
ACH Form

Credit Card

Click the link below to pay via credit card in the customer portal. Setting up an account in the portal is not required; however, you will need your account number. Payments made in the portal are automatically posted to your account. All payments made by close of business each weekday are posted on that day. Payments made after close of business are posted with the next business day's payments. A convenience fee of 3% of total paid will be assessed and collected by the credit card processing company.
pay in portal

doxo

Payments made via doxo do have a short delay. When making a payment with doxo, please note the date it will be delivered to the city. Payments are posted the business day they are received, and late or shutoff policies may apply. eCheck / bank account payments are FREE. Payments made via credit/debit card or ApplePay will include a transaction fee of 3.1% or a minimum of $2.95 per payment. Questions about doxo payments or how to use doxo should be directed to doxo support at 1.855.791.9986. Support Agents are available 8:00 am EST - 8:00 pm EST. Puede comunicarse con nuestro equipo de soporte que habla espanol llamando al 855.445.3645. FAQ: https://www.doxo.com/w/user-support/
pay with doxo