)
Christi began her time with us in September 2024. She handles the majority of the City's customer service and is usually the first face you see when you come in the door or pull up to our drive-through.
Christi is always happy to help - from taking utility bill payments to answering all of your questions. If she doesn't know the answers, she will find out and get back to you. Her service to the City is invaluable!
She is also training to become Assistant City Secretary, and will be learning all of the duties of that very intense position. Feel free to reach out to her via phone or email.
903.671.2775 - christir@redwatertexas.com
Kristy Sorsby Customer Service Clerk
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in volupat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
)
PROCESS TO BEGIN NEW WATER SERVICE
If service is for existing residence or business with a water meter in tact, thee following is required:
If service is for a new residence or business requiring a tap on the water and/or sewer main, the following is required:
- Signed User Agreement (see below)
- Signed Payment and Shut-off Policy (see below)
- Signed Service Agreement (see below)
- Signed Utility Easement (does not apply to renters)
- Meter Deposit of $150 - $400, depending on owner/renter/commercial status
- Connection / transfer fee of $40
- Signed User Agreement (see below)
- Signed Payment and Shut-off Policy (see below)
- Signed Service Agreement (see below)
- Signed Utility Easement (see below, must sign in presence of notary)
- Meter Deposit of $150 - $400, depending on status
- Inspection fee of $75
- Water tap fee (cost is determined by size of meter/tap), minimum $1,450
- Sewer tap fee (if applicable) $600
- Bore fee (if applicable) minimum $750
CUSTOMER INFORMATION DISCLOSURE
If you would like to make your address, telephone number, and any information relating to the volume or units of water usage or the amounts billed public information, please complete and submit this form to Redwater City Hall.
)
TRASH SERVICE
CURBSIDE PICKUP INFORMATION
Volume. Live Oak will provide a 95-gallon waste cart container for the Customer for use. For waste placed within the waste cart containers, Customers shall use plastic sacks designed to store solid waste with sufficient strength to animate physical integrity when lifted by the top. Customers are limited weekly to set out waste not to exceed the volume of what can be contained within the number of containers the Customer is paying for, whether that is one or more containers. Regardless of the number of containers Customer has, if Customer deposits waste for collection in addition to the permitted volume limit on more than just a periodic basis, Live Oak may at its sole discretion charge Customer an additional reasonable charge for collection of that excess waste or may require Customer to obtain and pay for an additional container.
Bundles/Rubbish. Customers shall dispose of Bundles and Rubbish in the following manner: Tree, shrubs, brush trimmings, other rubbish or cardboard, newspapers and magazines shall be securely tied together forming an easily handled package not exceeding three feet in length or 35 lbs. in weight. If Customers dispose of Bundles or Rubbish in a manner not permitted by this agreement, Live Oak may in its sole discretion add an additional reasonable charge for collection of the Bundles and Rubbish.
Bundles/Rubbish. Customers shall dispose of Bundles and Rubbish in the following manner: Tree, shrubs, brush trimmings, other rubbish or cardboard, newspapers and magazines shall be securely tied together forming an easily handled package not exceeding three feet in length or 35 lbs. in weight. If Customers dispose of Bundles or Rubbish in a manner not permitted by this agreement, Live Oak may in its sole discretion add an additional reasonable charge for collection of the Bundles and Rubbish.
TRASH SERVICE RATES EFFECTIVE APRIL 2025 BILLING
*Customers may request additional monthly junk or bulk waste removal services no later than the third (3rd) Monday of each month. Pickup will be the third (3rd) Friday of each month. Cost will be per item; and any item that requires more than two individuals of average strength to pick up and load by hand shall be excluded. Batteries, tires and paint also excluded. Contact City Hall for more information. 903.671.2775