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PAYMENTS / CUSTOMER PORTAL
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ACCESS CUSTOMER PORTAL
Payments made in the Customer Portal are via credit card only.
A convenience fee of 3% of the total paid will be assessed and collected by the credit card processing company.
These payments are automatically posted to your account. Therefore, all payments made by close of business each business day are considered paid that day. Payments made after close of business are posted with the next business day's payments.
CUSTOMER PORTAL INFO
Our Utility Billing Customer Portal allows customers direct access to data relevant to their utility billing account. From the Customer Portal, you can view and pay your bill, view usage and transactional history, request a service order, and manage your contact information for billing related notifications.
AUTOMATIC DRAFT
When you enroll in automatic draft, your payment will be drafted from your bank account automatically on the due date (typically the 15th of the month) each month. There is no fee for this service, and you may cancel at any time.
Click the link above to download the form. Complete the form with your banking information, sign it and return it to the Utility Billing Clerk along with a voided check from the account you wish to be drafted. Forms received by the UB Clerk before the 1st of the month will be effective for the bill that goes out that month.
DOXO PAYMENTS
Payments made with doxo are free when made via eCheck / bank account. If you wish to pay via credit/debit card or Apple Pay, there is a transaction fee of 3.1% or a minimum of $2.95 per transaction.
Doxo payments do have a short delay in posting. When making a payment with doxo, please note the date it will be delivered to the City. Payments are posted the business day they are received, and late or shutoff policies may apply.
DOXO INFO
doxo support can be reached at 1.855.791.9986. Support agents are available 8:00 am EST - 8:00 pm EST.
Puede comunicarse con nuestro equipo de soporte que habla espanol llamando al 855.445.3645.
