Video Tutorial:
Watch Creating a New Customer Account in the Portal for step-by-step guidance.
Utility Billing
Utilized Our Utility Billing Customer Portal in Redwater, Texas
Our utility billing customer portal in Redwater, Texas, offers residents convenient, direct access to all information related to their utility billing account. Through this secure online portal, customers can effortlessly view and pay their bills, review usage and transactional history, request service orders, and manage their contact information for billing notifications.
Features of the Customer Portal
Using the portal, customers can:
View current and past utility bills.
Make payments securely online.
Access detailed usage history.
Review transactional activity on their accounts.
Submit service order requests.
Update phone numbers and email addresses tied to billing notifications.
How to Get Started
To create your account and begin using the portal, we provide helpful resources:
Making a Payment
Before submitting a payment on the portal, please locate your account number on your utility bill. If you don’t have your bill available, contact the Utility Billing (UB) department via phone or email to obtain your account number.
Important: Payments received after the official close of business at Redwater City Hall are posted the next business day. Business hours are:
- Monday through Thursday: 7:30 A.M.–5:30 P.M.
- Friday: 8:00 A.M.–12:00 P.M.
For more details, refer to the City’s “Payment and Shut-off Policies.”
Automatic Draft Payment Option
Set up automatic draft payments to have your monthly bill automatically debited from your bank account on the due date—there is no fee for this service, and it can be canceled anytime.
To enroll:
- Download and complete the ACH Payment Form with your bank information.
- Sign the form and return it to the Utility Billing Clerk along with a voided check, if available.
Timing: Forms received before the 25th of the month will take effect on the next month’s bill issued on the first. Submissions after the 25th will be applied to the subsequent bill cycle.
Credit Card Payments
You may also pay your utility bill by credit card through the customer portal without creating an account.
You will need your utility account number to proceed.
Payments made before close of business on weekdays post the same day; payments after that time post the next business day.
Please note that a convenience fee of 3% is charged by the credit card processing company on all credit card transactions.
For assistance or questions about the utility billing customer portal,
please get in touch with the Utility Billing department.